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Refund Policy

lightnarlix Budget Analysis Platform

Effective Date: January 1, 2025

Our Commitment to Your Satisfaction

At lightnarlix, we understand that financial decisions require trust and confidence. That's why we've developed a comprehensive refund policy that protects your investment while ensuring fair access to our budget analysis services. We believe in transparency and want you to feel secure when choosing our platform for your financial planning needs.

30-Day Money-Back Guarantee

We offer a full refund within 30 days of purchase if you're not completely satisfied with our budget analysis tools and services. No questions asked, no hidden conditions.

Refund Eligibility Criteria

To qualify for a refund, your request must meet specific criteria designed to ensure fairness for all users while preventing misuse of our services.

  • Request submitted within 30 days of initial purchase
  • Account in good standing with no terms of service violations
  • Legitimate reason for dissatisfaction provided
  • Less than 80% usage of premium features (for premium subscriptions)
  • No previous refund requests within the past 12 months
  • All downloaded reports and materials must be deleted

Processing Timeline

Most refund requests are processed within 5-7 business days. Complex cases may take up to 14 business days. You'll receive email updates throughout the process.

Step-by-Step Refund Process

1

Submit refund request via email or contact form

2

Receive acknowledgment within 24 hours

3

Review process begins (3-5 business days)

4

Refund approved and processed to original payment method

Different Refund Scenarios

Monthly Subscriptions

Full refund available for the current billing period if cancelled within 30 days of signup. Pro-rated refunds not available for partial months.

Annual Subscriptions

Full refund within 30 days of purchase. After 30 days, pro-rated refunds available for unused months, minus a processing fee.

One-Time Purchases

Complete refund available within 30 days of purchase. Digital products must be deleted from all devices and accounts.

Important Restrictions

Refunds are not available for services already rendered, custom budget analysis reports that have been delivered, or accounts suspended for policy violations. Gift subscriptions follow the same 30-day policy from the recipient's activation date.

Payment Method & Processing Times

Refunds are processed back to your original payment method whenever possible. Processing times vary by payment type:

  • Credit/Debit Cards: 3-5 business days
  • PayPal: 1-2 business days
  • Bank Transfer: 5-7 business days
  • Digital Wallets: 2-4 business days

If your original payment method is no longer available, we'll work with you to find an alternative solution, which may include store credit or alternative payment methods.

Special Circumstances

We understand that exceptional situations may arise. Cases involving technical issues, billing errors, or extraordinary circumstances will be reviewed individually by our customer service team. We reserve the right to make exceptions to this policy at our discretion.

Technical Issues

If you experience technical problems that prevent you from using our services, we'll work to resolve the issue first. If we can't fix the problem within 7 days, you'll be eligible for a full refund regardless of the 30-day window.

Need to Request a Refund?

Email: info@lightnarlix.com

Phone: +61407282921

Address: PO Box 1147, Newcastle, NSW, 2300, Australia

Include your account email, purchase date, and reason for refund request. We're here to help make the process as smooth as possible.